Refund policy

We have a 12-day return policy, which means you have 12 days after receiving your item to return to the store for a store credit.

To be eligible for a return, your item must be in the same condition that you received it, no stains, no fragrance or deodorant, must be unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rusticroseboutique20@gmail.com. Customers are responsible for all shipping costs. Items sent back without first requesting a return will not be accepted.

 You can always contact us for any return questions at rusticroseboutique20@gmail.com. 

Damages and issues
Please inspect your order upon receiving it and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delays
Refunds and store credits will not be given for delays.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We do not accept returns on all jewelry and headwear for hygiene purposes. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with your store credit.

 

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if your store credit is approved.